Update your payment method
Delora renewals run through Stripe on the card you save at checkout. You can add, replace, or set a default card in the Stripe billing portal. Delora never asks for full card numbers in chat or email.
Where your card is stored
Your payment method lives in Stripe, not in Delora. When you subscribe, Stripe Checkout collects your card and attaches it to your Stripe customer.
Future monthly or annual renewals charge that default card automatically. Update it in Stripe before the next billing date if your card expired or was replaced.
Open the billing portal
Use the same Stripe billing portal entry points as for invoices.
- Open Billing and tap Open billing portal in the Subscription card
- Or open Subscription and tap Open billing portal
- During payment recovery, Billing may show the portal button at the top with a hint to update your payment method or pay open invoices
Add or replace a card
In the Stripe billing portal, open the payment methods section. Add a new card or remove an old one following Stripe's prompts.
Set the card you want as the default for renewals. Stripe uses the default when the next subscription charge runs.
If you have gifted access and Billing asks you to add a payment method before the gift ends, use the portal or checkout so your subscription can continue without interruption.
Update before the next charge
Check the Next payment card on Billing for your upcoming due date and amount.
Update an expiring or replaced card at least a day before that date. This reduces failed renewals and past due status on your account.
Some banks block recurring or international charges until you approve them in your banking app. If a renewal fails after you update the card, contact your bank and read When a payment fails.
Security and support
Only enter card details on Stripe pages opened from Delora. Support will not ask for your full card number, CVV, or PIN by email or chat.
If the portal will not open and Billing says no Stripe customer is on file, complete checkout first from Choose a plan and subscribe.
What to do next
Read Download invoices and receipts to pull past billing documents from the same portal.
If charges still fail after you update the card, read When a payment fails in this category.
