Request a refund

Refunds are reviewed case by case

Submitting a refund request starts a manual review. Approval is not guaranteed from the form alone.

Approved refunds are processed through Stripe back to the original payment method. Timing depends on your bank after Stripe issues the refund.

What the refund policy covers

Read the full Refund policy on our website (linked from Support when you open a refund request). These are the main rules in plain language.

• Subscription payments are generally non-refundable once you have access, including renewals and partly used billing periods
• Annual plans: refund requests may be considered within 14 days of the initial purchase date; after that, annual subscriptions are treated as fully active
• Refunds are more likely when there is clear evidence of a billing or system error: duplicate charges, wrong price, unintended technical charge, or verified loss of core paid functionality
• Contact support before starting a chargeback with your bank

What is not usually refunded

We do not typically refund subjective dissatisfaction when the service was delivered as described.

Changing your mind after using the product, unused time on a monthly plan, or personal circumstances alone are not automatic grounds for a refund.

Statutory rights that cannot be limited by contract still apply where required by law.

Submit a request from the dashboard

Open Settings, then Support. Choose Billing & subscription and pick Make a refund (or ask how to request a refund in the help assistant).

The refund form includes an optional invoice or charge ID field and a message box. Tap Submit to support to send the request with your account email and device context, or use Email support to open your mail app.

You can also copy the draft message and send it yourself.

What to include in your message

More detail helps the team match your case to Stripe records faster.

• The email address on your Delora account
• Approximate charge date and amount
• Why you are requesting a refund
• Invoice or charge ID from your Stripe receipt email, if you have it
• What you expected instead of what happened

Email and security

You can email support@delora-digital.com directly with the same details. For legal matters related to billing, legal@delora-digital.com is also listed in the policy.

Support will not ask for your full card number, CVV, or PIN. Payment details stay in Stripe.

What to do next

Read Download invoices and receipts to find charge IDs and PDF invoices in the Stripe billing portal.

If your issue is a failed renewal rather than a refund, read When a payment fails in this category.